Managing a service company has its own challenges – perhaps even more so than running a product business. We provide accommodation and assistance services ourselves, so we are very familiar with some of the pain areas in the service sector. ERPNext covers a variety of features that make it easy for you to run your service activity. Campaign for improved customer acquisition, create subscriptions to your services, reward regular customers with loyalty points, set visits and maintenance plans, and manage projects, problems and service level agreements. With the maintenance plan feature, you can avoid missing maintenance visits. Register the employee and work at each visit and record customer reviews, all with a single click. As we improve our services to improve our customer experience, this support contract is only indicative and subject to changes. Track customer tickets and problems, manage server levels and track responses and solutions But if I open each problem as a member of the support team and select each ALS then it shows the incorrect response time and time to Resolve which is completely different from what I mentioned in ALS and service level. A service level contract is an obligation between a service provider and a customer. I use problems in the support module to have created priority, level of service and service level agreement. ERPNext`s helpdesk contains configurable dashboards that allow you to optimize service problems. Get real-time insights that allow you to identify bottlenecks and implement best practices.
All of this is included in the hosting fee, which means you no longer have to pay for the use of these services. Simply select the plan of your choice and start your journey in seconds with ERPNext Cloud! Do your service activity better with ERPNext. Know your leads and customers, develop subscription plans for your services, build a relationship with regular customers through a loyalty program, manage and organize multiple projects, prepare maintenance plans and tours, and much more. Reduce ticket loads by creating help items and quill FAQs so your service team can work on complex issues that require their attention. Not only does this broaden your knowledge base, but it also allows your clients to find solutions without having to wait for an agent. Effective support services are expected to lead to consistent levels of service. The following sections contain relevant information about service availability, monitoring the extent of performance and associated components. Create your own ERP service software. Rank data that`s important to you by adding custom fields to your forms. Then adjust the behavior of the form by automatically recovering the values, hiding the fields according to the user rolls and creating custom print formats, all without a single line of code. If it is an annual maintenance contract, regular maintenance visits are required to maintain the service in service at the end of the client.
Simply save them with maintenance plans. For preset periods, the calendar can be generated automatically. The criteria for each stage of the emissions priority are defined in the following table. Each support problem is categorized according to the criticality and effects of the typing. SLAs are output-based and their purpose is to set the schedule in which the customer receives the service. SLAs do not define how the service itself is provided or provided. Typically, a service company has more problems than a product company. We understand this, so we`ve created many features to organize and manage incoming issues. With features such as “Add to,” problems are automatically created in ERPNext when customers send emails to a configured email address.